Shipping Policy, Return & Exchange

Shipping Charges

• AED 10 for prepaid orders.
• AED 15 for Cash on Delivery (COD).
• Free shipping on orders above AED 249. These charges are calculated at checkout.

Returns

• Returns are accepted within 15 days of delivery.
• AED 15 is charged as return fee.
• Products must be unworn, unwashed, and have all tags intact.
• Hygiene-based exclusions apply (caps, boxers, masks, etc.).
• Refunds are made to the original source account for prepaid orders.
• COD refunds require submission of bank account details.

Exchanges

• Timeframe: Exchanges are accepted within 15 days from the date of delivery for all orders placed outside of sale periods.
• No Exchange on Caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stickers.
• Exchange Fee: There is no exchange fee for both prepaid and COD orders.
• Price Difference in Exchanges:
  – If the new item is priced higher than the original, the difference must be paid online via a prepaid method.
  – If the new item is priced lower, the balance will be refunded to the original source of payment.
• These policies also apply to items from our premium collection.

Return & Exchange Process

Returns or exchanges can be initiated through our website or app. Simply follow the on-screen prompts to raise your request.

• Once submitted, our Customer Experience Team will review and approve the request—this usually takes up to 48 hours.
• Reverse Pickup:
  Reverse pickups will be arranged only after approval from our team.
• Packaging:
  Please ensure the product is returned in its original packaging, in the same condition it was delivered.
• Refunds: All refunds—whether for prepaid or COD orders—will be credited back to the original source of payment.