Refund and return policy

Refund & Return Policy

At Funky Era, we want you to love your purchase. If you're not completely satisfied, we’re here to help. Please read our refund and return policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it

  • Have all original tags and packaging intact

  • Be returned within 7 days of delivery

Returns requested after 7 days of delivery will not be accepted.

2. Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items

  • Customized or personalized products

  • Items marked as "Final Sale"

  • Gift cards

3. Return Process

To initiate a return, please contact our support team at support@funkyera.com with your order number and reason for return. Once your return is approved, you’ll receive instructions on how and where to send your item.

Please do not send your purchase back without prior confirmation from our team.

4. Shipping Costs for Returns

  • Customers are responsible for paying their own shipping costs for returning items.

  • Shipping costs are non-refundable.

  • If you're shipping an item over ₹500, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@funkyera.com with photos and order details.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery. Be sure to include your order number and clear photos of the issue. We’ll resolve it as quickly as possible.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider — it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at support@funkyera.com.

9. Contact Us

If you have any questions about our return and refund policy, feel free to reach out to us:

Email: support@funkyera.com